Terms and conditions

1. General

  • These Terms and Conditions apply to all guests of Horta da Rosa, Portugal.

  • Making a reservation means that you agree with the terms and conditions.

  • Adults only from 18+ for both accommodations at Horta da Rosa.

  • We always receive you personally upon arrival. You must identify yourself on request by means of a valid ID. If you are not a Portuguese resident you must also fill in a check-in form. You will receive this upon arrival.

  • The pool is not private. It is shared with 2 other guests.

  • Pets are not allowed. 

  • Horta da Rosa is unfortunately not suitable for wheelchair users.

  • Smoking is not permitted inside the buildings due to fire safety. Smoking outside is permitted.

  • The car can be parked on the property, parking is entirely at your own risk.

  • Any visitors to our guests are not allowed without the owner's permission.

  • Visitors are not allowed to spend the night in the accommodation without permission from the owner and without additional payment.

  • There is an information book with the rules for the use of the accommodation, which you can find in your room.

  • In the event of a violation of these terms and conditions and improper behavior, the owner may immediately deny and/ or refuse access to Horta da Rosa without further notice and explanation of reasons and without reimbursement of accommodation costs.

  • Noise nuisance should be avoided, especially between 10pm and 7am. Sound carriers and the like should not be an obstacle for others.

 

2. Rooms and Rates

  • All rates are per room/ house per night, including all services and taxes. 

  • The rates, are including breakfast, towels, and final cleaning and include VAT and tourist tax. Unless otherwise stated on the website.

  • Rooms are available from 15pm on the day of arrival until 12am on the day of departure. A late check-out is also possible for a small additional charge and based on availability.

  • The bedrooms are suitable for overnight stays with a maximum of two people.

  • The entire accommodation is suitable for overnight stays of up to four people.

  • The rates do not include the costs of cancellation or travel insurance and/ or other costs.

  • Horta da Rosa must be kept clean and tidy during your stay and must also be left like that.

  • The rates on the website Horta da Rosa are subject to interim changes.

 

3. Reservation and confirmation

 

4. Payment

 

  • If you have had other costs during your stay, these must be paid cash when you check out.

  • Please note that we are unable to accept credit or debit cards.

 

5. Cancellation

  • Up to 7 days prior to the date of arrival, cancellation is free of charge.

  • If canceled within 7 days before the date of arrival, the total amount will be charged as reimbursement.

  • In the event of cancellation on the date of arrival itself, on arrival or in the event of early departure, the entire amount of the stay will be charged as compensation. 

 

6. Responsibility

  • All risks related to a stay at Horta da Rosa are for the account of the guests.

  • The owner is not liable for damage, loss or theft of property of the guests. The guest must take all reasonable measures to prevent damage, loss or theft of property. This, for example, by properly closing the accommodation in case of temporary absence. 

  • Damage and loss of movable and immovable property of the owner must be reported immediately by the guests and reimbursed to the owner.

  • In the event of loss or otherwise non-return of keys to Horta da Rosa, all resulting costs will be charged to the main guest. The main guest undertakes to pay this within 14 days after sending the substantiated invoice.

 

7. Liability

  • Horta da Rosa cannot be held liable by the guest or third parties in the following situations such as: disruptions in and around the accommodation, disruptions of the Wi-Fi network, power outages, problems with water supply and technical installations, non-timely or announced construction and/ or construction or road works near the accommodation.

  • Horta da Rosa can only be held liable for damage that is due to the gross negligence or negligence of the owners themselves.

  • Horta da Rosa is described in the website www.hortadarosa.com. This website has been compiled with the greatest care, but there may be differences between the text and/ or photos presented on the website and the current situation at Horta da Rosa at the time of the visit by the guests. No rights can be derived from such differences by guests.

 

8. Force of majeure

  • In the event of force majeure, both of a permanent and temporary nature, Horta da Rosa is entitled to terminate the agreement in whole or in part or to suspend it temporarily without the guest being able to claim fulfillment and/ or compensation. Force majeure includes, but is not limited to: danger of war, war, insurrection, strikes, boycott, pandemic, disruptions in the energy circuit, traffic or transport, government measures, scarcity of raw materials, fire, natural disasters, exceptional weather conditions, illness of the owners, death of one of owners or close family members, etc.., including the reasonableness and fairness of all or part of the agreement cannot be demanded of Horta da Rosa.

  • In the event of total or partial dissolution, the payment already made will be credited back, without any obligation to pay compensation.

 

9. Complaints

  • The guest is always entitled to submit a complaint to Horta da Rosa. Horta da Rosa must always handle a complaint adequately and with due speed, so that the complaint is handled according to the standards of reasonableness and fairness. A complaint book is available at the property.

 

10. Privacy

  • Horta da Rosa will treat all personal data provided or known to it as confidential and will not make it freely available to third parties, except to comply with legal obligations. For example, we are required by law to register a number of your details.

  • Your personal details processed by Horta da Rosa are your email address, first name, last name, date of birth, gender, passport details, telephone number, address details, arrival and departure date, number of persons, account number and messages when booking via the website or e- mail.

1.) Your name, address, telephone number and e-mail address will be used for contact about the provision of the information you have requested or the handling of the information obtained.

2.) Your name, address, telephone number and e-mail address will be used to register the bookings and to correct the administrative processing thereof.

3.) Your name, address and passport details will be used for proper handling with the Portuguese authorities, being the Finanças and the SEF, (the tax and immigration authorities). The data will be kept for as long as required by Portuguese law.

4.) Your name and bank account number will be used to settle payments from purchased services.

  • You should be aware that Horta da Rosa is not responsible for the privacy policy of other sites, which can be reached via a link on our website. We advise you to consult the privacy statement and disclaimer of that other website when accessing third-party websites via our website. You can see that you are no longer on our website if the URL has changed.

 

11. Data retention period

  • Horta da Rosa does not store your data any longer than for the realization of the purposes for which it was collected and processed.

  • Your personal data will be stored for as long as this is necessary or insofar as this is necessary to meet legal obligations.

 

12. Cookies

  • Our website uses cookies, these are small, simple text files that your computer stores when you visit our website. When you visit our website, you automatically agree to the placement of cookies.

  • Functional cookies: Functional cookies are indispensable for the proper functioning of our website or the optimization of ease of use, such as automatically entering your data in a form. Functional cookies do not collect any personal data.

  • Google Analytics: These cookies are used to map and analyze the use of the website, so that the quality and/or effectiveness of the website can be improved. If you would like to read Google’s privacy policy:  https://policies.google.com/privacy

  • Third-party cookies: This content comes from another source and is based on posting a code on our website. Examples of this are  Google Maps. These codes use cookies, so that the content is presented in the correct way. For more information about what third parties do with the information obtained, we refer to their own privacy statements.

  • If you do not want cookies to be placed, you can adjust your browser settings. How you can adjust the settings differs per browser. You can set your internet browser not to accept cookies. However, it is possible that some functions and services on our and other websites will not function correctly if cookies are disabled in your browser. You can read more about cookies here: www.aboutcookies.org

  • Our website is made with wix.com. Wix.com provides us with the online e-commerce platform that allows us to provide the website to you. Your information, including Personal Information, may be stored through Wix.com servers. By using the website, you consent to Wix.com collection, disclosure, storage, and use of your Personal Information in accordance with Wix.com privacy policy available at: https://www.wix.com/about/privacy

 

13. Amendments

  • It is possible that this privacy statement will be changed. The most recent version can always be found on our website www.hortadarosa.com, we therefore recommend that you regularly review our current privacy statement with regard to changes.

 

 

 

 

 

We wish you a pleasant and relaxing stay at Horta da Rosa.

 

Sandra and Kurt